This website is operated by Civilized Cycles Incorporated. Throughout the website, the terms “we”, “us” and “our” refer to Civilized Cycles. Civilized Cycles provides this website, including all information, tools and services available from this website to you, the user, subject to your acceptance of all terms, conditions, policies and notices stated herein.
When visiting our website and/or purchasing something from our website, you are using our “Services”. Accordingly, you agree to the following terms and conditions (“Terms of Service”, “Terms”), including the additional terms and conditions and policies referenced herein and/or hyperlinked. These Terms of Service apply to all users of the Site, including, without limitation, users who are browsers, vendors, customers, retailers and/or content contributors.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the website, you agree to the Terms of Service. If you do not agree to all terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools that are added to the current store must also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or change any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to periodically check changes made to this page. Your continued use of or access to the Site following the posting of any changes constitutes acceptance of such changes.
Our store is hosted on Shopify Inc. They provide us with an online e-commerce platform that allows us to sell our products and services.
SECTION 1 - VIRTUAL STORE TERMS
By agreeing to the Terms of Service, you confirm that you are of legal age in your state or province of residence and that you have given us your consent to allow any of your minor dependents to use this site.
You must not use our products for any illegal or unauthorized purpose. You may also not, by using this Service, violate any laws in your jurisdiction (including, but not limited to, copyright l
You must not transmit any viruses or any code of a destructive nature.
Violating any of the Terms will result in immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and may: (a) be transmitted over various networks; and (b) undergo changes to adapt and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer across networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any part of the Service, use of the Service, access to the Service, or any contact on the website through which the service is provided, without our express written permission.
Titles used in this agreement are included for convenience only and do not limit or affect the Terms.
SECTION 3 - ACCURACY, INTEGRITY AND UPDATE INFORMATION
We are not responsible for information made available on this site that is not accurate, complete or current. The material on this site is provided for informational purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, more complete or more current sources of information. Any use of material on this site is at your own risk.
This website may contain certain historical information. Historical information may not be current and is provided for your reference only. We reserve the right to modify the content of this website at any time, but we are under no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our website.
SECTION 4 - MODIFICATION OF SERVICES AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.
We are not responsible to you or any third party for any modification, price change, suspension or discontinuation of the Service.
SECTION 5 - PRODUCTS OR SERVICES (IF APPLICABLE)
Certain products or services may be available exclusively online through the website. Such products or services may be in limited quantities and are subject to return or exchange only in accordance with our Return Policy.
We have made every effort possible to accurately identify the colors and images of our products that appear in the store. We cannot guarantee that the display of any color on your computer monitor will be accurate.
We reserve the right, but are not obligated, to limit sales of our products or Services to any person, geographic region or jurisdiction. We can exercise this right as the case may be. We reserve the right to limit the quantities of any products or services we offer. All product descriptions or product prices are subject to change at any time without notice, in our sole discretion. We reserve the right to discontinue any product at any time. Any offer made for any product or service on this site is void where prohibited by law.
We do not warrant that the quality of any products, services, information or other materials purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place on us. We may, at our sole discretion, limit or cancel the number of products per person, per household or per order. Such restrictions may include orders placed on the same customer account, on the same credit card, and/or orders using the same invoice and/or shipping address. If we make changes to or cancel an order, we may notify you by email and/or the billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole discretion, appear to be placed by merchants, resellers or distributors.
You agree to provide your complete account and purchase information for all purchases made at our store. You agree to promptly update your account and other information, including your email address, credit card numbers and expiration dates, so that we can complete your transactions and contact you when necessary.
For more details, please review our Return Policy.
SECTION 7 - OPTIONAL TOOLS
We may give you access to third-party tools that we do not monitor or have any control over.
You acknowledge and agree that we provide access to such tools "as is" and "as available" without any warranties, representations or conditions of any kind and without any endorsement. We are in no way responsible for your use of optional third-party tools.
Any use of optional tools offered through the website is entirely at your own risk and you become familiar with and approve the terms of the tools that are provided by the third party vendor(s).
We may also, in the future, offer new services and/or features through the website (including the release of new tools and features). Such new features and/or services must also be subject to these Terms of Service.
SECTION 8 - THIRD PARTY LINKS
Certain products, content and services available through our Service may include materials from third parties.
Third-party links on this website may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy. We do not warrant and do not have any obligation or responsibility for any third party materials or websites, or for any other third party materials, products or services.
We are not responsible for any damages or losses related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third party websites. Please review the third-party policies and practices carefully and make sure you understand them before making any transactions. Complaints, complaints, concerns or questions regarding third party products should be directed to the third party.
SECTION 9 - USER COMMENTS, FEEDBACKS, ETC
If, upon our request, you submit certain specific items (eg, participation in a contest), or without our request, you submit creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by mail, or otherwise (collectively referred to as 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use any comments you submit to us . We are not responsible for: (1) keeping any comments confidential; (2) indemnify for any comments; or (3) respond to any comments.
We may, but have no obligation, to monitor, edit or remove content that we determine in our sole discretion to be against the law, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or that violates the intellectual property of others or these Service Terms.
You agree that your comments will not violate any third party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You agree that your comments will not contain defamatory, illegal, abusive or obscene material. They will also not contain any computer viruses or other malware that could affect the operation of the Service or any related websites. You may not use a fake email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We assume no responsibility or liability for any comments posted by you or any third party.
SECTION 10 - PERSONAL INFORMATION
SECTION 11 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally, there may be information on our website or on the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, prices, promotions, offers, product shipping rates, shipping time and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information on the Service or any related website is inaccurate, at any time and without notice (even after you have submitted the your request).
We assume no obligation to update, change or clarify information on the Service or any related website, including, without limitation, pricing information, except as required by law. No specific update or update date on the Service or on any related website shall be used to indicate that all information on the Service or on any related website has been modified or updated.
SECTION 12 - PROHIBITED USES
In addition to other prohibitions as set out in the Terms of Service, you are prohibited from using the website or the content for: (a) unlawful purposes; (b) soliciting others to perform or participate in any unlawful acts; (c) violate any international, provincial, state or federal regulations, local rules, laws or regulations; (d) infringe or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, damage, defame, slander, belittle, intimidate or discriminate on the basis of gender, sexual orientation, religion, ethnicity, race, age, national origin or disability; (f) present false or misleading information; (g) upload or transmit viruses or any other malicious code that will or may be used to affect the functionality or operation of the Service or any related website, other websites, or the Internet; (h) collect or track other people's personal information; (i) to send spam, phishing, pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses. pharm, pretext, spider, crawl, or scrape; (j) for obscene or immoral purposes; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 13 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not warrant, represent or warrant that your use of our service will be timely, secure, error-free or uninterrupted.
We do not guarantee that the results that may be obtained by using the service will be accurate or reliable.
You agree that from time to time, we may remove the Service for indefinite periods of time or cancel it at any time, without notifying you.
You agree that your use or inability to use the Service is at your own risk. The service and all products and services delivered through the service are, except as stated by us, provided without warranty and subject to availability for your use, without any representation, warranties or conditions of any kind, express or implied, including all warranties implied or conditions of merchantability, quantity, fitness for a particular purpose, durability, title, and non-infringement.
Any errors or omissions in any content, or any loss or damage of any kind as a result of your use of the Service or any content (or product) posted, transmitted or otherwise available through the Service, even if advised of such possibility. As some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability will be limited to the maximum extent permitted by law.
SECTION 14 - INDEMNITY
You agree to indemnify, defend and hold Civilized Cycles and our subsidiaries, affiliates, partners, employees, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees harmless from any claim or demand, including attorneys' fees , by any third party due to violation of these Terms of Service or the documents they incorporate by reference, or violation of any law or the rights of a third party.
SECTION 15 - INDEPENDENCE
In the event that any provision of these Terms of Service is held to be illegal, void or ineffective, such provision shall, however, be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion will be deemed separate from these Terms of Service. Such determination is without prejudice to the validity and enforceability of any other remaining provisions.
SECTION 16 - TERMINATION
The obligations and liabilities of the parties incurred prior to the date of termination shall continue after the termination of this agreement for all purposes.
These Terms of Service are effective unless terminated by you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our services, or when you no longer use our website.
If in our sole discretion you fail to comply with any term or provision of these Terms of Service, we may also terminate this Agreement at any time without notice and you will be responsible for all amounts due as of the date of termination; we may also deny you access to our Services (or any part of them).
SECTION 17 - COMPLETE AGREEMENT
Failure to exercise or enforce any right or provision of these Terms of Service will not constitute a waiver of such right or provision.
These Terms of Service and any policies or operating rules posted by us on this website or with respect to the service constitute the entire agreement between us. These terms govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including but not limited to any prior versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service should not be interpreted against the party who drafted them.
SECTION 18 - APPLICABLE LAW
These Terms of Service and any separate agreements under which we provide the Services to you shall be governed by and construed in accordance with Delaware law.
SECTION 19 - CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our discretion, to update, modify or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 20 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us via email@example.com.
Revised and updated October 2022.
DATA SHARING AND DISCLOSURE
Some of Civilized Cycles' products, services and features require the sharing of data with other users or at the user's request. We may also share data with our affiliates, subsidiaries and partners for legal reasons or in connection with complaints or conflicts.
SECTION 1 - INTRODUCTION
When you use Civilized Cycles, you entrust us with some of your personal data. And we are committed to maintaining that trust. We want to help you understand our privacy practices.
This notice describes the personal data we collect, how it is used and shared, and your choices regarding that data.
SECTION 2 - OVERVIEW
This notice applies to users of Civilized Cycles' services worldwide, including users of Civilized Cycles' apps, websites, resources or other services.
This notice describes how Civilized Cycles and its affiliates collect and use personal data. This notice applies to all users of Civilized Cycles' apps, websites, resources or other services worldwide, except those covered by a private privacy notice.
Our data handling practices are subject to applicable laws where we operate. This means that the practices described in this notice only apply in a specific country or region if local laws allow it. Please contact us at the addresses below if you have any questions regarding our practices in a specific country or region.
SECTION 3 - DATA COLLECTION AND USEA. The data we collect
The Civilized Cycles collects:
Data reported to Civilized Cycles by users, for example during account creation
Data created while using our services, such as location, app and device usage
Data from other sources such as Civilized Cycles partners and third parties using Civilized Cycles APIs
The following data is collected by or on behalf of Civilized Cycles:
1. Data reported by users. That includes:
User Profile: We collect data when users create or change their Civilized Cycles accounts. This may include name, email, phone number, login and password, address, profile picture, payment information or bank details, official identity documents, date of birth, signature and Photograph. This data also includes vehicle or insurance information for partner drivers and delivery partners and user settings. We may use the photos submitted by partner drivers and/or delivery partners to confirm their identities, for example through facial recognition technologies. For more information, see the section entitled “How we use your personal data”.
Demographic Data: We may collect demographic data about users, including through user surveys. In some countries, we also receive demographic data about users from third parties.
User Content: We collect information that users submit when they contact Civilized Cycles' customer support, provide ratings or praise to other users or partner restaurants, or otherwise contact Civilized Cycles. This may include comments, photos or other records collected by users.
2. Data created while using our services. That includes:
Location data: When activated by the user, the feature allows us to collect accurate or approximate location data from the device, Civilized Cycles collects this data when the Civilized Cycles app is running in the foreground (app open and on screen) or in the background (app open but not on screen) on their device.
Transaction Information: We collect transaction information relating to the use of our services, including the type of service requested or provided, delivery information, the date and time the service was provided, the amount billed and the method of payment. Also, if someone uses your promotional code, we may associate your name with that person.
Usage data: We collect data about users' interaction with our services. This includes access dates and times, app features or pages viewed, app issues and other system activity, browser type and third-party websites or services used prior to interacting with our services. In some cases, we may do this collection through cookies, pixels, tags and similar technologies that create and maintain unique identifiers. To learn more about these technologies, see our Cookie Statement.
Device Data: We may collect information about devices used to access our services, including hardware models, device IP address, operating systems and versions, software, preferred languages, device unique identifiers, advertising identifiers, serial numbers, data device movement and mobile network data.
3. Data from other sources. That includes:
User feedback such as ratings, comments or praise.
Users who participate in our referral programs. For example, when a user refers someone, we receive personal data from the indicated person.
Civilized Cycles account holders who request services for or on behalf of other users, or who allow users to request or receive services through their accounts. This includes Civilized Cycles for Business account owners.
Users or others who provide data relating to complaints or disputes.
Civilized Cycles' business partners through which users create or access their Civilized Cycles account, such as payment providers, social networking services, or apps or websites that use Civilized Cycles' APIs or whose APIs Civilized Cycles uses.
Providers who help us confirm users' identity, background information, and partnership eligibility for regulatory and security purposes.
Publicly available fonts.
Marketing service providers.
Civilized Cycles may combine data collected from these sources with others in its possession.
B. How we use personal data
Civilized Cycles collects and uses data to enable transportation, deliveries and other products and services reliably and conveniently. We also use the data we collect:
To improve the security of our users and services
For customer support
For research and development
To allow communication between users, with user’s consent.
To send communications, including marketing, to users
To use them in legal proceedings
Civilized Cycles does not sell or share the user's personal data with third parties for direct marketing, except with the user's consent.
Civilized Cycles uses the data it collects for the following purposes, among others:
1. Provide services and resources. Civilized Cycles uses the data it collects to offer, customize, maintain and improve our products and services.
This includes using the data to:
Create and change user accounts.
Offer, process or facilitate payments for our services.
Offer, obtain, provide or facilitate insurance, vehicle, billing or financial solutions related to our services.
This includes using the data to:
Process of registering partner users before allowing the use of services and at subsequent intervals, including background check analysis when permitted by law.
Use of device, location, profile, usage and other data to prevent, detect and combat fraud or activities that pose a security risk.
3. Customer support
Civilized Cycles uses the information it collects (including recordings of customer support calls, with user notice and consent) to provide customer support, including:
Forward questions to the appropriate support professional
Investigate and seek solutions to user concerns
Monitor and improve our customer support responses and processes
4. Research and development
We may use the data we collect for testing, research, analysis, product development and machine learning to improve the user experience. This allows us to improve and enhance the security of our services, increase our ability to prevent the use of our services for illegal or inappropriate purposes, develop new features and products, and facilitate financial and insurance solutions associated with our services.
Civilized Cycles may use the data it collects to disclose our services to our users. This includes sending communications to users about Civilized Cycles services, features, promotions, sweepstakes, studies, surveys, news, notifications and events.
We may use the data we collect to customize the marketing communications (including advertisements) that we send, including based on the user's location, past use of Civilized Cycles' services and the user's preferences and settings.
6. Communications without marketing purposes
Civilized Cycles may use the data it collects to generate and send receipts to users, inform them of changes to our terms, services or policies or send other communications without the purpose of disclosing the services or products of Civilized Cycles or its partners.
7. Legal procedures and requirements
We may use the personal data we collect to investigate or address complaints or disputes relating to the use of Civilized Cycles services, or as otherwise permitted by applicable law, or as requested by regulators, government entities and official inquiries.
C. Cookies and Third Party Technologies
Remember user preferences and settings
Determining the popularity of content
Publicize and measure the effectiveness of marketing campaigns
Analyze trends and traffic and gain a general understanding of online behaviors and the interests of people who interact with our services
Civilized Cycles may share the data it collects:
1. With the general public
Questions or comments submitted by users in public forums, such as Civilized Cycles' blogs and social networking pages, are publicly available, including personal data that appears in those questions or comments.
2. With Civilized Cycles' service providers and business partners
Civilized Cycles provides data to suppliers, consultants, marketing partners, research companies and other service providers or business partners. They include:
Payment Processors and Facilitators
Background check and identity confirmation providers (partner drivers and delivery partners only)
Cloud Storage Providers
Marketing partners and platform providers, including social media advertising services
Data Analysis Providers
Research partners, including those responsible for research or projects in partnership with or on behalf of Civilized Cycles
Vendors that help Civilized Cycles improve the security of its apps
Consultants, lawyers, accountants and other professional service providers
Insurance and Financing Partners
3. For legal reasons or in case of disputes
Civilized Cycles may share users' personal data if it believes it is required by applicable law, regulations, operating license or contract, legal process or governmental request, or in cases where disclosure is appropriate, for other reasons, due to concerns about the security or similar. This includes sharing personal data with law enforcement/legal authorities, public health officials and other government authorities, airports (if required by airport authorities as a condition of operating on airport premises), or other third parties as necessary to apply our Terms and Conditions, user agreements or other policies; to protect Civilized Cycles;s rights or property or the rights, safety or property of others; or in the event of a complaint or conflict regarding the use of our services. If you use someone else's credit card, we may be required by law to share your personal data with the owner, including travel or order information.
This also includes sharing personal data with associated third parties, or during negotiations for any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or part of our business by another company.
4. With consent
Civilized Cycles may share a user's personal data in ways other than those described in this notice, if we notify the user and he consents to the sharing.
E. Data Retention and Deletion
Civilized Cycles retains user profile data, transactions and other personal data as long as the user maintains their Civilized Cycles account.
Civilized Cycles may retain some user data after receiving account deletion request if necessary, such as to comply with legal requirements.
Civilized Cycles will retain the user's profile, transactions and other personal information as long as the user maintains their Civilized Cycles account.
Users can request deletion of their account at any time via the Settings and Privacy menus in the Civilized Cycles app or through the Civilized Cycles Help Center. Upon such request, Civilized Cycles will delete the data that it is not obligated to store for the purposes of regulations, taxes, insurance, legal disputes or other legal requirements. For example, Civilized Cycles will retain location, device and usage data for these purposes for at least 7 years. During this period, it may also use them for security, fraud prevention and detection, research and development purposes. In some circumstances, Civilized Cycles may not be able to delete a user account, for example, if there are outstanding amounts on the account or if there is a complaint or conflict that has not yet been resolved. Once this issue is resolved,
Civilized Cycles may also retain certain information if necessary for security and fraud prevention purposes. For example, if Civilized Cycles deactivates a user's account because of unsafe behavior or security-related incidents, it may retain certain information about that account to prevent that user from opening a new Civilized Cycles account in the future.
F. Basis for processing
We collect and use personal data only when we have a legal basis for it. This includes processing personal data in order to provide the services and offer the requested resources, for the purposes of the legitimate interests of Civilized Cycles or third parties, to fulfill legal obligations or on the basis of consent.
We collect and use personal data only when we have one or more legal grounds for doing so. These bases depend on the users' location, but generally include processing personal data:
A. To provide the services and offer the requested features.
In order to provide our services, we need to collect and use certain personal data. That includes:
User profile data used to establish and maintain user accounts; confirm the user's identity; communicate with users about their travel, orders and accounts; and allow users to make payments or receive earnings
Background information, used to confirm eligibility to be a partner driver or delivery partner
Partner driver and delivery partner location data used to track trips and help with navigation
Usage data, necessary to maintain, optimize and improve Civilized Cycles' services, including to determine promotions, connect drivers and passengers and calculate travel costs and earnings of partner drivers
Information related to customer support
B. For the purposes of the legitimate interests of Civilized Cycles and other parties
This includes using personal data to maintain and improve the security of our users. For example, we use personal data to prevent the use of our services by users who have engaged in inappropriate or dangerous behavior, such as storing banned user data to prevent them from using Civilized Cycles' apps.
This also includes purposes such as combating fraud; improving our services, direct marketing, research and development; and application of Sailing Terms and Conditions.
In addition, this includes using personal data to the extent necessary for the interests of others or the general public, such as when relating to lawsuits or loss reporting and to protect the rights and safety of others.
C. To fulfill Civilized Cycles' legal obligations
For example, Civilized Cycles is subject to laws and regulations in several countries and cities that require it to collect and store data about our users' travels and provide copies of such data to the government and other authorities. We collect and use personal data to comply with such laws.
Civilized Cycles may also share data with law enforcement/legal authorities regarding criminal acts or threats to public safety or requests from third parties pursuant to legal proceedings.
D. With consent
Civilized Cycles may collect and use personal data based on the user's consent. For example, we collect personal data through voluntary surveys. Responses to these surveys are collected with your consent and will be deleted as soon as they are no longer necessary for the purpose for which they were collected.
A user who has consented to the collection and use of their personal data may withdraw their consent at any time. However, the user will not be able to use any service or feature that requires the collection or use of such personal data.
SECTION 4 - OPTIONS AND TRANSPARENCY
Civilized Cycles allows users to access and control the data that Civilized Cycles collects, including through:
Settings in the app
Rating pages in the app
Not receiving marketing communications
Civilized Cycles also allows users to request access to their data or copies thereof, changes or updates to their accounts, deletion of their accounts or for Civilized Cycles to restrict its processing of user personal data.
A. Privacy Settings
The Sail app's settings menus for passengers give passengers the ability to configure or change location sharing preferences and preferences for receiving notifications from Civilized Cycles on the device. Information about these settings, the procedure for configuring or changing these settings, and the effect of disabling them are described below.
Civilized Cycles uses the location services of the user's device to make it easier to request a trip when he needs it. Location data helps us improve services such as departures, navigation and customer support.
Emergency data sharing (user)
Users who allow Civilized Cycles to collect location data from their device can also activate the “Emergency Data Sharing” feature, which shares data with police, fire and ambulance emergency services. This data includes the approximate location at the time the emergency call was placed;
Notices: account and travel updates
Civilized Cycles sends users notices of travel status and updates related to activity on their account. These notifications are required to use the Civilized Cycles app and cannot be disabled.
Notices: discounts and news
Users can allow Civilized Cycles to send push notifications about Civilized Cycles discounts and news.
B. Device Permissions
Most mobile device platforms (iOS, Android, etc.) have defined that certain types of device data cannot be accessed by apps without the owner's permission. These platforms use different ways to obtain these permissions. iOS devices notify users the first time Civilized Cycles' app requests permission to access certain types of data and give users the option to grant or refuse permission. Android devices notify users of the permissions the Civilized Cycles app asks for before you use it for the first time. By using the app, you grant such permission.
C. Not receiving marketing communications
Users can opt-out of receiving promotional emails from Civilized Cycles. Users may also follow the unsubscribe instructions contained in these messages to opt-out of receiving emails and other messages from Civilized Cycles. We may also send other types of messages, such as travel receipts or account information, to users who choose to opt-out of promotional communications.
D. User Data Requests
Civilized Cycles offers several ways for users to know and control their data and send questions and comments about their treatment by Civilized Cycles. To make a request.
Data Access: Users may ask for an explanation of the data we collect and how it is used.
Receipt of data: Users may request a copy of the data that Civilized Cycles collects from them with their consent or as necessary to provide our services.
Changing or updating data: Users can edit the name, phone number, email address, payment method and photo associated with their account by accessing the “My Profile” menu of Civilized Cycles' apps. They may also ask Civilized Cycles to change or update their data, even in cases where they believe it is wrong or incomplete;
Data deletion: users can request the deletion of their account whenever they want, by sending an email to info@Civilized Cyclesbikes.com with their request.
SECTION 5 - CHANGES TO THIS NOTICE
We may occasionally change this notice. Using our services after a change constitutes consent to the amended notice, to the extent permitted by law.
If we make significant changes, we will notify users of them in advance through Civilized Cycles apps or other means such as email. We encourage users to periodically review this notice for the latest information about our privacy practices.
Revised and updated October 2022.
CIVILIZED CYCLES LIMITED WARRANTY
Civilized Cycles provides this limited warranty to all purchasers of The Civ to be free from defects in materials and workmanship for a period of 2 years from the original date of purchase, with the following exceptions:
This limited warranty does not cover ordinary wear and tear not the result of a defect in materials or workmanship. Components and conditions not typically covered include but are not limited to:
Tires, and tubes.
Brake pads and brake rotors
Chain, chain sprockets, freewheels and cassettes
Control cables wear or breakage (shift cable)
Corrosion due to exposure to elements encountered during reasonable use
Paint and/or finish deterioration
Damage due to misuse and/or abuse, accidents, stunt riding, racing, or other unintended use
Damage due to improper repair and/or maintenance and the installation of parts and/or accessories not approved for use by Civilized Cycles
Damage to the electrical system due to unauthorized modification and/or through the use of a battery pack, battery charger or other electrical components not provided by Civilized Cycles
Damage due to unauthorized modification of pre-programmed firmware, software and/or control parameters in the motor controller and/or suspension controller
Damage due to any adjustment, operation, service, or repair not specified in assembly, use, maintenance and service instructions provided by Civilized Cycles
Labor is not reimbursable under the Civilized Cycles Limited Warranty.
The Civilized Cycles Limited Warranty extends from the date of purchase, and is offered only to the original purchaser and is not transferrable.
The Civilized Cycles battery pack is covered by a prorated warranty for a period of three years:
During the first year of service (based on the date of purchase), a defective battery pack will be repaired or replaced at no charge to the customer
During the second year of service, a defective battery pack will be replaced for 1/3rd the cost of a new replacement battery pack
During the third year of service, a defective battery pack will be repaired or replaced for 2/3rds the cost of a new replacement battery pack
This prorated battery warranty will be null and void under the following conditions:
The battery pack has been damaged due to physical misuse and/or abuse by accident, exposure to excessive moisture, extreme heat, cold or harmful chemicals
The use of any battery charger not supplied by Civilized Cycles
Unauthorized opening or tampering of the battery case
Service not performed or authorized by Civilized Cycles
Modification of pre-programmed firmware, software and/or control parameters in the battery management system
Use of the battery pack for any application other than use in The Civ electric bicycle and to power a USB device via the integrated USB ports
NOTE: Non-functional batteries can only be diagnosed by Civilized Cycles or by a designated battery repair shop. Batteries will be repaired or replaced on an exchange basis.
Modified versions of the Civilized Cycles Limited Warranty are available to designated commercial operators. Please contact Civilized Cycles for details.
Revised and updated October 2022.
The shipping price and delivery time are calculated directly from Civilized Cycles. Select the products you want, click "checkout", and then include your data and zip code. Our website will automatically calculate the shipping cost.
SECTION 1 - SHIPPING CHARGE
Civilized Cycles includes a standard shipping charge for some regions of the continental United States (not including Hawaii or Alaska, these require an additional shipping surcharge). Please reach out to our team if you have any questions or would like additional information.
SECTION 2 - DELIVERY TIME
The delivery period for all purchases is estimated according to the production period or available stock, in the case of accessories, added to the carrier's term and may change. We are committed to doing our utmost within our powers to respect the commitments made to our customers.
SECTION 3 - DELIVERY ACCURACY RESPONSIBILITY
Civilized Cycles undertakes to deliver the product within the stipulated period, but for this, it is very important that the address is correct and complete, and this is the sole responsibility of the customer during checkout. Please reach out to our team if you have any questions or changes to an order.
SECTION 4 - RESPONSIBILITY FOR PAYMENT OF FREIGHT IN CASE OF EXCHANGE OR RETURN
In case of return of the product in accordance with our return policy, the shipping charges in addition to a restocking fee will be deducted from the returning item. The refund will be authorized upon receipt and inspection of the bike at Civilized Cycles’s warehouse. For a return, the customer must first contact us via telephone, chat or e-mail and request authorization.
In case of an exchange of the product in accordance with our exchange policy, the shipping charges in addition to a restocking fee will be charged to the customer. Shipping charges will be waived in the case the customer lives within one of Civilized Cycles’s hub cities (see current list). For an exchange, the customer must contact us via telephone, chat or e-mail and request authorization.
Revised and updated October 2022.
Return / Exchange Policy
I received the product, but I want to exchange it.
If you purchased the product through civilizedcycles.com and you want to exchange what you have purchased: You have up to 30 calendar days after receipt of the product (based on your delivery date) to request the exchange. To be able to replace it, the product must be in the same condition as it was received, that is, in the original packaging, without signs of use or tampering, with the original seal or manufacturer's labels, invoice, manual and all accessories.
Contact us before returning the product. Many of our products are unique and exclusive pieces, there is the possibility that it will not be possible to exchange for the same product or that there are limitations in availability that might factor into your decision to return. The customer can exchange for another piece from the site of the same value, pay or receive the difference in case of different values or choose to revert the amount paid.
In case of exchange of the product, the shipping charges in addition to a restocking fee will be charged to the customer. For an exchange, the customer must contact us via telephone, chat or e-mail.
I received the product, but I want to return it.
If you purchased the product through civilizedcycles.com and you want to return what you have purchased: You have up to 30 calendar days after receipt of the product (based on your delivery date) to request the return. To be able to return it, the product must be in the same condition as it was received, that is, in the original packaging, without signs of use or tampering, with the original seal or manufacturer's labels, invoice, manual and all accessories.
In case of return of the product in accordance with our return policy, the shipping charges in addition to a restocking fee will be deducted from the returning item. The refund will be authorized upon receipt and inspection of the bike at Civilized Cycles’ warehouse. For a return, the customer must first contact us via telephone, chat or e-mail and request authorization.
I received the product, but it was damaged in transit.
If you receive the product with the box damaged, open or wet and this results in a product also damaged. Refuse receipt and immediately notify our support (information@CivilizedCycles.com). If damage is noticed only after delivery, our support must be notified within 48 hours of delivery to be able to work with the carrier.
After receiving the product, if you eventually notice any defect or defect when using it, immediately stop using it and contact us for analysis and, if necessary, measures will be taken in accordance with the rules contained in the warranty term.
You have the right to a full cancellation of your order at any time until a tracking number has been provided to you and the shipment has been received by the carrier.
In case of cancellation after the products have been received by the carrier, the necessary shipping charges in addition to a restocking fee will be deducted from the returning item.
Revised and updated October 2022.